Terms & Conditions

We at Antheia Flowers take utmost pride of our designs and the quality of flowers we use. We strive to ensure you and your guest receives the flower order on time. We often encounter traffic delays which are not in our control; however, we still manage to have them delivered. Due to the seasonality and availability of certain flowers worldwide, we ensure to substitute these flowers with similar type, colors and value, when not available. The final look, feel and design will remain the same.

Once purchased, you agree to be bound by these terms and conditions.

PRODUCTS:

All products and items on this website are subject to availability. If cannot be supplied, we reserve the right to substitute with a product of similar value and quality, if the products and items are unavailable after order confirmation notification. In the event that we are unable to supply all  (the product or any substitute product to you at all), you shall be notified by us, as soon as possible and refund your payment in full no later than 14 to 20 business days after the actual delivery date.

CANCELLATIONS:

We give everything from attention and care to your order(s) to ensure your delivery is perfect. We love to listen and to your concerns and feedback, good or bad, do let us know immediately in order for us to resolve it for a better business for both of us.

Unfortunately, once the order leaves our shop, it cannot be cancelled or refunded. However, you can cancel any payment where false use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances. In case the customers find anything wrong with the product, they can certainly inform us.

Refunds will be done only through the Original Mode of Payment.

Our highly trained team will study the matter and provide the appropriate solution to resolve the issue. If you cancel the order 2 days before the delivery date, you will be entitled to get a full refund no later than 20 days. If you find anything wrong with the quality of our product, we will check it.  In case, we find a problem, the product will be replaced or you will be entitled a full reimbursement.

Please contact us at issa@antheiaflowers.com with the feedback and complaint about our products.  We will make sure to revert back to you with a comprehensive solution.

GENERAL:

The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website (Age of consent is mentioned as per the applicable law).

Security capabilities and policy for transmission of payment card details has to be mentioned on their website.

We reserve the right to supplement and amend the terms and conditions of Antheiaflowers.com from time to time. We will update you of any changes on the AntheiaFlowers.com website, and it is your responsibility as a customer to review the Terms and Conditions on each visit to the site.

These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the antheiaflowers.com site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid, the remaining provisions shall remain in full force and effect.

A person who is not a party to the agreement between you and us has no rights to enforce any of the Terms and Conditions. In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) replace all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding, relating to the subject matter hereof.

Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.